The Breakdown: With SXSW Interactive just days away we were lucky enough to have a last minute chat with Henry Copeland (@HC). Copeland runs social media advertising pioneer Blogads.com which launched in 2002 and represents over 1500 blogs.  We asked Henry to give a brief overview of his SXSW panel “Media Armageddon: What Happens When The New York Times Dies.“

S/G: Tell us about what people might be able to expect from your panel “Media Armageddon: What Happens When The New York Times Dies.”

Henry: We’ll have a healthy, maybe even raucous, debate about what New York and the country might look like without the Times. The panelists come from every corner of the boxing ring — Greg Beato (Reason Magazine) sees the market (aka the Internet) filling the holes and then some. Amy Langfield (NewYorkology LLC), coming at this as a blogger/tweeter in NYC (@newyorkology) and former journalist, has first hand tales of bloggers’ frequent inability to confirm facts and nail down rumors. Markos Moulitsas (DailyKos) runs America’s biggest liberal blog and can speak to both the positives and negatives of the Time’s role in the national political news ecosystem. And David Carr (NYTimes), a veteran journalist and media columnist, can talk about what happens to New York’s civic space if there’s a collapse of the big tent pole it all lives under.

S/G: If you are predicting the demise of The New York Times, where does that leave other major national newspapers ?

Henry: I should be clear that The New York Times is a straw man in this argument. We’re not going to debate the economics of newspapers or publishing the Times — we’ll just skip that debate entirely and go straight to “what happens if they’re gone.”

S/G: Does the recent announcement from The New York Times that they will have a new pay-for-content model in 2011 give you any confidence in the paper’s longevity?

Henry: Again, the specifics of the economics of The New York Times aren’t what we’re focusing on per se. But since you asked, I do think that the pay-wall won’t work. First, readers can get most news from many sources, and they’re going to gravitate to the easiest to access and cheapest sources. You saw what happened to Newsday when they put up a paywall. They got just three dozen subscribers over three months.

Finally, most importantly, the articles that are most crucial and unique in the Times, at least from a national perspective, won’t be either cost-effective or influential if hidden behind the paywall.

The Times’ articles about Afghanistan or Pakistan or Liberia are vital both in terms of national security and US readers’ ability to be intelligent world citizens. These articles are increasingly unique to the Times — too few newspapers are investing in them. But these articles are doubly cursed: they’re expensive to produce and they’re unlikely to attract a large paying audience.

S/G: With the ever increasing glut of news content available online how will people in the years ahead be able to find quality journalism?

Henry: Because of the high cost of production, quality journalism — which is to say multi-sourced, thoughtfully reported stories that take more than an hour to produce — are going to be scarcer and scarcer. So, in fact, its not going to be that hard to identify or locate — the good stuff is going to stick out like a sore thumb. But most readers don’t care and in terms of mindshare, the good stuff is going to get crowded out. Take a look at the little “top posts” box in the right column of the Huffington Post. Many folks think of HuffPo as a paragon of serious new media. On any given day, half HuffPo’s top stories are about semi-nude celebrities.

S/G: What are you looking forward to seeing at SXSW 2010 ?

Henry: Wow, it’s a long list. I look forward to catching up with lots of old friends and also meeting new people I’ve become fans of on Twitter.

To keep everyone straight, I’ve actually built a map of all the people at SXSW I want to catch up with:

http://twiangulate.com/group_map/hc/SXSW_catchup_list/

Explore the rest of the SXSW 2010 Q&A Series.

The Breakdown: As we gear up for SXSW Interactive to officially get started at the end of the week, enjoy our interview with Fred Benenson (@Mecredis), who works for Kickstarter and teaches courses on copyright and cyberlaw at NYU/ITP. Fred is leading the panel Can You Copyright a Tweet? which will discuss the implications of intellectual property when it’s shared with the world in 140 character chunks.    

S/G: Why would people be concerned about whether they can copyright tweets?

Fred: The main reason is that there’s a bit of confusion over the issue in general. Tweets themselves, at 140 characters appear to be too short to copyright. This stems from the fact that authors can’t assert copyright over individual sentences or titles or even short phrases.

But that doesn’t mean the content someone generates on Twitter isn’t theirs to do what they want with. It just means that they probably can’t prevent someone from using a tweet of theirs in some other context. Twitter’s Terms of Use specifically states that you own your tweets, so they’re trying to be pretty clear and straightforward about it too. But I still think there’s some haziness over what happens when someone takes a tweet of yours and puts it on a coffee mug for sale in CafePress or wherever.

S/G: Which of your own tweets would you most want to copyright?

Fred: Anything anyone creates and fixes in a tangible medium that has marginal creativity is automatically subject to copyright protection. So this means that my tweet stream is already my copyright, and the question is really which of my tweets don’t I want to copyright. I actually don’t care at all. Twitter’s strength is its ability to spread a message quickly and if someone’s reusing my tweet here or there, I have absolutely no problem with that.

S/G: For years you worked at Creative Commons, and now you work at Kickstarter. Both are projects designed to support people who want to create and share things. What inspired you to get involved with each of these projects?

Fred: I’ve been involved in the free culture movement for almost 10 years at this point. We’re really interested in digital activism, technology advocacy, and privacy rights online. I was initially pulled into the copyfight when I got interested, in high school, in a trial involving a teenage hacker and the right to distribute source code that cracked DVD’s digital rights management software. In college I realized that the recording industry’s lawsuits against college students were essentially a political and generational issue: filesharing was not as cut and dry as they were making it, and for a lot of young people, sharing content online was a natural and inevitable cultural evolution.

So it seemed like the seeds of a real political movement that I could get involved in. At the same time, other students at Swarthmore College were getting involved in a very interesting and public lawsuit with a voting machine manufacturer over whether internal memos could be censored using copyright law. Copyright law seemed to be at the heart of a lot of interesting battles over the future of technology and I started reading Lawrence Lessig’s Free Culture. By senior year of college, I had started Free Culture @ NYU, a student group that was part of an international movement to raise awareness about these issues. It’s still going strong, and there’s a whole new generation of student activists at the helm.

After college, Creative Commons just felt like a natural place for me to work. And it was a great couple of years of really getting established in the copyright reform scene. I started talking to Kickstarter about how some of their project creators were using CC and how I found that interesting (the free culture community has been interested in utilizing a business model for creators that doesn’t wholly depend on leveraging copyright). That lead to more conversations and it just seemed like a good step to make. And the last couple of months have been great at Kickstarter, and I can’t wait to see more free culture projects on the platform.

S/G: What are you looking forward to seeing at SXSW?

Fred: I love SXSW because it’s a great time to catch up with friends that I wouldn’t ordinarily see, and everyone seems to have tons of space in their schedule. I’m looking forward to catching a few panels here or there, but I think it’s mainly about reconnecting and meeting new people.

Explore the rest of the SXSW 2010 Q&A Series.

The Breakdown: For our first anniversary post, we invited practicing content strategists from inside and outside of Razorfish to share their thoughts on emerging trends and ideas in content strategy. Enjoy!

Jeffrey MacIntyre, Principal, Predicate, LLC
Going Mainstream
Within our field I foresee a definite turn ahead: less “why” and more “how.” The UX community has by and large taken the memo–content matters–but if the message is to stick, the next turn among our foremost practitioners should be to begin demonstrating deliverables, methodology and our measurable post launch value. Which is perfect timing for Paul Ford to inaugurate the first-ever course in content strategy at the School of Visual Arts in New York come January. No pressure, Paul!

Karen McGrane, Senior Partner, Bond Art + Science
Taking Action
For many businesses, content strategy is still in the awareness phase. They’re realizing they have a problem, and they’re considering different options for how to deal with it. Over the next two years, we’ll see more businesses decide that they need to change. Companies will take action, by improving processes to evaluate and maintain content quality, and by empowering content strategists within the organization. As a result, users will get a better experience, and companies will start to reap the business rewards of content strategy. But the first step that most need to take now is admitting they have a problem.

Ian Alexander, VP of Content, Eat Media
Converging with CMS and Web Strategy
Content management and content strategy will find greater synergies. This merging of technical and editorial will give CS broader outreach at the CMS and IT level. The complex interdependencies of content strategy will embrace search strategy at the pattern level and how a site is found will not just be about SEO. “Web strategy” will become synonymous with “content strategy” and in doing so, CS will gain broader acceptance.

Bob Maynard, Content Strategist, R/GA
Beyond the Web
If 2009 was the year content strategy broke, then maybe 2010 will be the year we fix it. I’d like to think that we’ll move beyond the web-centric content strategy hype cycle and into a more fertile period of collaboration with mobile app developers, tech architects and digital signage designers. While we’re at it, let’s kill the “content matrix” and see what happens. Who’s with me?

Laura Porto Stockwell, Senior Director, Digital Strategy at WONGDOODY
Paid Content
What is top of mind for me the past few months is the resurgence of talk about gated/paid content communities. We saw so much of this 10+ years ago, and due to the economy and the financial challenges of media we are seeing it again. While this is a business decision in many ways, there is a strong content strategy component. A content strategist can help an organization understand user needs from a content perspective and therefore help craft a plan for what types of content would be most successful in a pay-per-view situation. In addition, a content strategist can help an organization better package and deliver existing content in ways that users want to interact with it (whether paid or not).

Mary S. Butler, Senior Content Strategist, Razorfish, Editor of Headlightblog.com
Social Media Marketing
The explosion of social media has been a significant contributor to increased interest in content strategy. As smart marketers realize the benefits of connecting with and engaging consumers via social channels, as opposed to treating social as a broadcast outlet, they are more likely to experience the pain associated with not having a content strategy in place. Effectively executing a brand social strategy requires an editorial plan, dedicated resources and aligning your messaging with business objectives and meeting consumer needs and goals. As brands move more of their marketing spend to social, we are going to see content strategy become even more prominent.

Rachel Lovinger, Content Strategy Lead, Razorfish
Multiplatform Delivery
Most people who know me will probably expect me to say something about the Semantic Web. Of course I’ll be keeping an eye on what happens there, but I’ve been tracking that for years so it doesn’t seem right to call it a new trend. I think the new thing that Content Strategists should be thinking about is delivering content to different devices. How do you optimize content for a growing number of smartphones, tablets, networked TVs, etc.? Not only the format of the content, but streamlining the process of creating all the content assets. And of course you can’t just take the same content, reformat it and push it out to each type of device. Savvy Content Strategists will be thinking about how to create new content products that take advantage of the strengths of each new platform.

Colleen Jones, Principal, Content Science
Influence
Staring into my crystal ball, I foresee the rise in demand for influential content. Many have talked about possibilities for “persuasive” content and technology. Turning those possibilities into realities will be the trend. Businesses will press the interactive industry for content that resonates with people. Content strategists will deliver by weaving editorial, data-driven, and social content together into an experience that influences people’s decisions and behaviors.

Michael Barnwell, Content Strategy Lead, Razorfish
Relevance and Filtering
An arms race has been building within content strategy. As powerful aggregation tools proliferate so too do tools meant to segregate content. The Cloud, feeds, and social sharing tools are delivering more and more content, while semantic tools and sentiment analysis mining are arrayed to counter that expansionist threat. The net effect, of course, shouldn¹t aim at zero sum. Content Strategists will be called upon to become expert in the diplomatic act of negotiating both of these tool sets so that a useful set of relevant content remains.

Kristina Halvorson, CEO/Founder, Brain Traffic
Ubiquitous and in High Demand
2010 is the year every agency will be racing around trying to figure out what the hell content strategy is and why their clients are suddenly demanding it. By the end of the year, it won’t be an optional service on web projects: it will be the most-requested service. 2011 will see content strategy tools and methodologies working their way into other areas of our organizations. New alignments will emerge between previously-siloed departments and functions, focusing on the creation, delivery, and governance of content enterprise-wide. Also, Conan O’Brien will be running for president.

Matthew Geraghty, Content Strategist, Razorfish
The CS Buzz
2010 and 2011 is going to be all about how we communicate as a content strategy community. It’s important to discuss trends and what the next big thing is, but let us not forget that it ultimately comes down to the community — the talent and vision of people like the ones who are submitting to this post. Creative collaboration, idea sharing, new methods of fostering talent, celebrating successes, and spreading the CS word individually and collectively. Let’s look for new and innovative ways to creatively connect, collaborate and communicate to fuel the CS buzz.

The Breakdown: Our next interview in the SXSW Q&A series is with Kate Miltner (

S/G: What is commenter culture, and how did you become interested in it?

Kate: Commenter culture is basically the life that springs up around a particular blog or content hub. I think a good analogy to use is blog/content platform as bar or coffee house. The bar has its own personality, which attracts a certain kind of customer— nerds, fashionistas, media types, old crotchety dudes, etc. Within the customer base, you have several groups:

• The regulars, who often spend all day hanging out and talking to each other
• The daily visitors, who don’t have time to hang out all day but still recognize/interact with the regulars and feel a sense of identification with the place
• The random drive bys who come for a particular event or one-off occasion
• The drunk jerks who show up just to make trouble (trolls)

There are definitely blogs that don’t have regulars, and there are content hubs whose commenters are almost totally comprised of trolls (4chan* comes to mind), but our panel is going to focus on the types of blogs that have fomented robust communities that almost have lives of their own.

As for me, I first became interested in the whole phenomenon back in 2005. I had started blogging, and became part of the New York new media blogger community that orbited around the Gawker Media blogs (Gawker in particular). I was an early Jezebel reader/commenter and now I’m a heavy Tumblr user, and all of those places have very involved, very active communities that not only exist online, but IRL (in real life). I’ve met some of my closest friends through the online-to-IRL transition, which is not an unusual phenomenon in that part of the online world.

*[Editor's Note: May be NSFW]

S/G: What are the different levels in the social hierarchy of a commenting community?

Kate: To be honest, I’m not quite sure that there’s a specific hierarchy that applies to all commenter communities— it definitely differs from site to site. What I can say is that no matter what site you’re on, there definitely tends to be a pack of, for lack of a better term, Alpha Commenters. These are the people that the rest of the community treats as leaders. The panel will discuss why certain commenters rise above the rest— from my perspective, it’s because they’re funnier/wittier/more articulate than everyone else.

S/G: In what ways have you seen commenters affect the content of a blog or online publication?

Kate: Well, there are two main ways that I’ve observed– but that’s only from the outside. I’m really interested to hear from some of the editors on our panel—Dashiell Bennett, senior writer for Deadspin, Meg Frost, founder and editor of Cute Overload, Jessica Valenti, founder and editor of Feministing, and Anthony DeRosa, co-founder of Neighborhoodr—about how the commenters on their site shape (or fail to shape) editorial policy.

The first way is rather direct— when you have a commenter (usually an Alpha Commenter) become an editor. In that case, the roles are technically changed, but you have someone who deeply understands what commenters want actually curating and writing content, which is pretty cool.

The second is less direct, and it involves metrics. Pageviews, clicks, and comment counts are pretty decent indicators of how interesting a piece of content is (I mean that in terms of whether or not it attracts interest, not in a subjective sense). The Gawker Media blogs went whole hog with the metrics thing and started paying their writers based on pageviews a few years ago. A lot of people (including the commenters) complained that it changed the focus of the writing to be less sophisticated and more sensational/link-baitish so that pageviews (and paychecks) would go up. I don’t know what the editorial focus would have been had Nick Denton not implemented that program, but that whole network is posting record traffic, so take that for what you will.

An important thing to note is that comments and viewing behavior aren’t always correlated— meaning that what the comments say is not what’s reflected in the pageviews. Some of the highest pageview counts are on posts about people that commenters hate. Just check out any post on Spencer Pratt and Heidi Montag on Perez Hilton— people are super vicious, but I bet you anything that the pageview counts are through the roof (they certainly know how to sell copies of Us Weekly, that’s for sure). Julia Allison is a similar figure— people excoriate her in the comments sections [of Gawker blogs], but the pageview counts on posts about her were highest at the peak of her unpopularity. Some of the most unpopular people on Tumblr have the highest follower counts (the practice is called “hate-following”) because people can’t look away.  As the old maxim goes, the opposite of love isn’t hate, it’s indifference.

S/G: What factors make for a successful self-policing community? When do self-policing communities fail?

Kate: I think the key factor when it comes to self-policing communities is how important the community is to its members collectively. That’s to say, when the majority of the people are really invested, they tend to quash trolling and other sorts of misbehavior without much need for a moderator. It’s sort of the “this is my house, and you can’t do that here” mentality. It’s important to note that when I say invested, I mean in the health of the community as a whole— not in a particular topic. Case in point: things got really out of control in the comments section on Engadget around the time of the iPad launch. People got really heated about the whole thing, and then trolls came in and fanned the flames to make it really nuts, so much so that Joshua Topolsky (the editor-in-chief) shut comments off completely for a few days until things cooled down. The other key factor is having the same accepted standards of behavior. Comments that are considered to be no big deal (or even hilariously awesome) on, say, Deadspin, could be looked at as flaming/trolling/bannable on a more conservative site.

S/G: What are you looking forward to seeing at SXSW?

Kate: Ooh, that’s a tough one. I have to say that one of the panels I’m most looking forward to is Doing it Wrong: Recently Possible Technology, which is going to be like an Iron Chef-esque faceoff of tech between Bre Pettis and Tal Chalzin. I’m also really interested in any panels dealing with the evolution of print media, and also anything related to mobile content, functionality, and the intersection of the two. I’m headed to media-nerd grad school in the fall and plan on focusing on mobile, so that stuff is really compelling to me.

Explore the rest of the SXSW 2010 Q&A Series.

The Breakdown: Our next interview in the SXSW Q&A series is with Kevin Smokler, CEO of BookTour.com who will be leading the panel ‘A Brave New Future for Book Publishing.’ This discussion will cover the state of the publishing industry and how the movement towards embracing digital is playing out among authors, publishers and readers while reshaping the landscape altogether.

S/G: Can you tell us what people can expect from your SXSW panel ‘A Brave New Future for Book Publishing’?

Kevin: A candid look at how the existing  model of book publishing is not well and getting sicker, but more importantly is ripe for a kind of passionate reinvention. Then a brisk run-through of the amazing ideas we hear everyday as publishing professionals  from our colleagues, from authors and plain old literary enthusiasts about to how we can make every aspect of our business easier, more accessible and with greater cultural relevance. Then straight to Q & A because I’m positive our audience will have more.

If I may say, It’s a wondrous time to be in books, like living in the Bronx in the late 1970s when Kool Herc started throwing street parties.

S/G: Has the book publishing industry as a whole been slow to embrace unique digital business models?

Kevin: I would say so but not because book publishing is filled with grumpy fuddy-duddies. There may be a few but a) I haven’t met them and b) the slowness you’re asking about is so deeply wired in publishing’s DNA that it will take a long time to re-engineer. Think of how long it takes an author to write a book, how long it takes a publisher to bring it to market. How long does it take us to read a book v. listen to an album or watch a movie? Careful, incremental cultural production has been the way of things for so long in publishing that it takes re-conceiving then reorganizing whole sectors of the industry to simply bring it into our rapidly changing present.

Now of course change should happen and it should happen faster. But no one should be surprised that it has been slow in getting here.

S/G: How does the iPad play into the new landscape for book publishers and readers?

Kevin: I think my fellow panelist Pablo Defendini (web producer for Tor.com, the science fiction publisher) said it best: “the iPad is the first step in replacing the mass market paperback in a casual reader’s hand—the true replacement to the supermarket/drug store/airport mass market rack.” Meaning that the iPad simply isn’t another device you must spend several hundred dollars on so you can read books in digital form. Rather, it is both an eReader and a lightweight replacement for a laptop in one swift stroke. Michael Sippey of Six Apart went a step further and called the iPad “the new family computer” meaning its size, weight and UI lend itself to being used as the ipod or television remote control, a digital picture frame and a casual games console, a multitude of replacements for existing devices and peripherals.

All of which to me says that this is going to provide a ton of functionality for a rather modest $500. And if that’s true AND is has decent eReader functionality and eBook shopping, then why bother spending at least half that on a dedicated eReader? The iPad is likely to be the second leap forward after the Kindle towards eBooks becoming a mainstream format.

S/G: Are there particular publishing models that you think stand out like Scribd, Book Oven, and Stanza that might point to where the business is headed in the future?

Kevin: I love that all three of the companies you named either democratize the writing and publishing process and add a kind of ubiquity to where books can be read. But what has not yet been done, and is vitally necessary, is technology to sample books at a manageable mp3-like size. I’m thinking 500 words. The sad truth is that the more easily available the more different kinds of books are available, the quicker the reader will feel overwhelmed and do what is only human: retreat to the comfortable and known. And that actually works to the disadvantage of the unknown author, the small press, the dissatisfied reader–the supposed beneficiaries of these new publishing models.

Therefore I would challenge all the smart folks at these companies (and those who I plan on meeting at SXSW) to design some sort of literary pez dispenser and find the correct platform (iPhone, desktop, iPad, the ether) for it.

S/G: What are you looking forward to at SXSW 2010?

Kevin: It will be my tenth year. Good friends, great ideas, old friends.

Explore the rest of the SXSW 2010 Q&A Series.

The Breakdown: Our next interview in the SXSW Q&A series is with Robert Strent of Grubman, Indursky & Shire, PC who will be leading a panel entitled ‘Don’t Get Sued! A Guide For Content Creators.’  This panel will showcase practical every day issues and advice around content ownership, licensing, rights/clearances and employment relationships.  Get a glimpse of the highlights below.

S/G: What can people expect to hear from your panel ‘Don’t Get Sued!  A Guide For Content Creators‘?

Robert: The panel will highlight what content creators need to do in order to make sure they own, control or otherwise have the right to use and exploit their content in the manner they intend. The idea for the panel came to me while I was working on a deal that involved taking content a client had created for exploitation on the web and re-purposing it for inclusion in a TV program. As the client went back and reviewed the status of the rights it owned or controlled with respect to this content (something all television networks would require in this situation), it turned out the client didn’t always have the proper music clearances, appearances releases, location releases, etc. As a result, some of the content could not be re-purposed. It occurred to me that as the lines between so-called new media and traditional media continue to blur, these types of issues will continue to present themselves.

S/G: What content legal considerations are most often ignored today?

Robert: I don’t think I can point to any particular legal considerations that are ignored more than others. When it comes to something like user generated content, music is obviously a big ticket item, and the unauthorized use of music has certainly gotten a lot of press over the past few years. When it comes to “professionally” created content, it’s really just a matter of whether the creators are paying attention to all the different elements for which rights need to be obtained (or “cleared”). Of course, there are plenty of situations where the content creators know exactly what they have and don’t have in the way of clearances, and they choose to put the content out there without full clearance. This might be because they feel confident about having an alternative basis for using uncleared content (such as the “fair use” doctrine under copyright law) or they think they are flying so far under the radar that the owner of the uncleared rights will never come after them (or decide it’s not worth going after them).

S/G: What do people need to keep in mind when it comes to licensing third party material for inclusion in content they are creating?

Robert: I’d say there are 2 main points to keep in mind: First, the license needs to authorize the content creator to exploit the licensed material in all the formats and media where (and for so long as) the content creator intends to exploit his/her content (e.g., on the web, on tv, in films, in print, etc.). The cleared media and the length of the license affect the cost (if any) of the license. Content creators should carefully consider all the ways in which they might be using their content in connection with the negotiation of their licenses. Second, the content creator needs to be sure they are obtaining rights with respect to all aspects of the content being licensed. For example, a license to use a photograph of an individual generally requires permission from the copyright owner (usually the photographer) and the subject of the photograph.

S/G: When is content owned by an employee vs. the employer?

Robert: The simple answer is the employer owns content created by the employee as a “work made for hire” under copyright law. However, there are certainly shades of grey because it’s not always clear whether an employee’s creation is within the scope of his employment. Factors to be considered in determining whether an employee’s creation are owned by the employer include when it’s created (during or after the work day), where it’s created (on or off the employer’s premises) and the materials used in connection with the creation (e.g., equipment owned by the employer). Employers and employees can choose to address these issues in an employment agreement to create clear boundaries.

S/G: What are you looking forward to seeing at SXSW 2010?

Robert: I really enjoy the energy of the event and seeing what’s new and hearing what people are talking about. As an entertainment and media lawyer I do a lot of film work, so I’m also looking forward to seeing a few films. Unfortunately I don’t think I’ll be around for the music part of the festival like I was last year, so that’s a bummer.

Explore the rest of the SXSW 2010 Q&A Series.

The Breakdown: Our next interview in the SXSW Q&A series is with Annie Lin, Director of Licensing for The Rights Workshop, a music supervision and clearance company. Annie tells us about her panel ‘Music Licensing for Emerging Media: Apps, Widgets, Viral Videos‘ shedding light on the challenges and opportunities that are facing content creators and those companies that want to license content. Read on for insight into how it’s all playing out in the rapidly changing music business.

S/G: Can you tell us about your SXSW panel entitled “Music Licensing for Emerging Media: Apps, Widgets, Viral Videos” and what you’ll be discussing?

Annie: The panel focuses on some of the really new and innovative ways music is being used in emerging technologies — from iPhone games to viral videos. I will be discussing the challenges faced by content creators who wish to license music for use in new media – particularly commercial music controlled by major labels and publishers.

S/G: What does someone who wants to integrate music into their web or interactive media project need to keep in mind?

Annie: It is important to consider the cost of licensing music in advance of cutting the music to the project, as well as the amount of time that the licensing process can take. When you are using major label and publisher-controlled copyrights in an interactive media project, you are asking for usage rights that, depending on the use, may or may not be familiar to the copyright holders.

Under U.S. copyright law, there are no statutory music rates for most types of interactive licensing, which means that the fee is a matter of negotiation. One of the major negotiating points is the nature of the use, and in determining this, a copyright holder might ask questions like where is the music file hosted; how much of the song are you using; how many people can or will be likely to hear the music; is it streaming or downloadable; and so forth.

Some uses are straightforward, like Internet streaming in a video tethered to a single site. But when the project is more complex — for example, if it has a viral component or if it’s a mobile app that also talks to a widget on the web — then you need to have some conversations with the copyright holders to ensure that they understand the use and that the price doesn’t go through the roof merely because you are doing something new. These conversations take time, and in a best case scenario, you will have factored this into the product development schedule for your project.

S/G: In this rapidly changing music industry, how can content creators ensure that their work is not only protected but that it is positioned for licensing opportunities?

Annie: People complain that the Internet has created too much noise and interference and that it difficult to be heard in an environment where everyone, from the mediocre to the talented, has a voice. But I do strongly believe that talent has a way of finding its audience and that the most successful artists will use the Internet to bypass gatekeepers and create opportunities for themselves.

The music business has always been a business of relationships and connections. Traditionally, it was necessary to wait for someone to open the door for you because there was no other way to get into the door. But with social networking tools like Twitter and LinkedIn, and the abundance of business information online, it is possible for someone savvy and motivated to become a player — and for bands to get their music in front of the right people. Why wait for a record deal to get your music in front of an ad agency or a production company? Why wait for an agency to deem you worthy? If you do the research, end up in the right person’s inbox and craft the right pitch, you will be exactly where you want to be.

The Internet has made it possible for other earnest content creators to also follow this route, and that means that the space can be crowded. But I do think that politeness, persistence and business-savvy pay off. We’ve really come a long way from the era of demo tapes and CDs hand-mailed to P.O. boxes, of “don’t call us, we’ll call you”, and of mythical suits that work in the far-off distant “industry”.

As for protection of work, I don’t think it’s as much of a concern when it comes to music licensing and clearance. Realistically, the companies that really have a budget to license music will secure permission to use the music because they don’t want to be liable for copyright infringement. Occasionally, you do hear about things like the recent White Stripes/Superbowl controversy, which may or may not have been a mere oversight. However, for the most part, companies do make a good faith effort to license the music used in their projects.

S/G: In this age where record companies are shrinking, music stores are becoming extinct and we see a shift towards the independent musician, how does this play out within music licensing business?

Annie: I think that these trends may ultimately lower the cost of licensing music. As a rule, it costs more to license music from major publishers and labels because they control the copyrights to “name” content, and have traditionally had a monopoly on mass marketing and promotion channels. However, the Internet has made it possible for unsigned independent musicians and musicians on a smaller label to promote themselves creatively and make a name for themselves. These artists are generally been happy to undercut the price of major label content if it means that they can get their song into a TV show or advertisement or film. At some point in the future, this may mean that the majors will need to find a way to compete by their lowering prices as well. Perhaps then the cycle will repeat itself. I think that the end result will be that the cost of music goes down.

S/G: What are you looking forward to seeing at SXSW?

Annie: Aside from great films, amazing bands and old friends, I’m looking forward to seeing what’s groundbreaking and next at SXSW Interactive — the next Twitter, the next Foursquare, the next Tapulous, the next Shazam. And a few years later, when the app is firmly entrenched on everyone’s mobile phone or iPad, I’ll get to look back and say I remember when that was just a product demo at SXSW.

Explore the rest of the SXSW 2010 Q&A Series

The Breakdown: In anticipation of the upcoming SXSW Interactive conference, our next interview in the SXSW Q&A series is with Helen Klein Ross (@adbroad), founder of Brand Fiction Factory, which aims to help companies use narrative to strengthen their brands in the digital space. She will be giving a talk called 10 Rules of Brand Fiction from Mad Men’s @BettyDraper.  Helen began exploring the concept of brand fiction in 2008 while tweeting as Betty Draper of AMC’s Mad Men (@BettyDraper). After presenting about her Mad Men Twitter experiences at SXSW 2009, Helen is back to share her wisdom about this unique approach to branded content.

S/G: What’s the story (no pun intended) behind Brand Fiction Factory?

Helen: There are plenty of smart digital strategists out there helping brands chart a course in Wide World of Webs. But what story should a brand be telling out there? How to make sure it’s a story that’s not only engaging but true to the brand’s DNA? How to build a mythology that extends current marketing efforts? How, in other words, to do the creative?

I’m launching Brand Fiction Factory in the company of a few other Mad Men on Twitter conspirators to transform traditional, one-way advertising communication into entertainment that elicits real-time conversation essential to building brand share today. It’s a content provider for ad agencies, entertainment companies and others seeking to engage consumers in the digital space.

S/G: How will this year’s talk build on or diverge from your 2009 SXSW panel “Behind the Scenes with Mad Men on Twitter”?

Helen: Last year’s panel shared the drama of how characters from a cult TV show became a phenomenon in an unlikely media universe, when Twitter had a fraction of the users it has today and was used mainly for information exchange.

This year, the session will be more of a tutorial in which we’ll share learnings we’ve acquired over the past couple of years.

S/G: What differentiates brand fiction from other types of fan-produced narrative content?

Helen: Good question. Most fan fiction is brand fiction, but brand fiction itself encompasses a much broader universe. Brand fiction is branded or unbranded entertainment in the service of a brand. It’s participatory entertainment that validates consumers and gives them new incentive to connect with a brand, allowing for a deeper relationship with it. Brand fiction can be created by the brand, or merely condoned by it, by virtue of a brand allowing it to continue. Some brands are reluctant to do this, afraid of ceding control of their brand message. But this is to ignore the far greater loss of ceding claim in a new frontier to competitors. One of the things I’m going to speak about at SXSW with Michael Bissell (@Roger_Sterling on Twitter) is how brand fiction, fan-created or brand-created, can play a key role in a marketing campaign.

S/G: How can brand fiction benefit companies outside of the entertainment sector?

Helen: The area of brand fiction remains largely untapped by marketers who aren’t yet taking advantage of this new way to tell a brand story, even though, of course we need a new way, because old ways alone aren’t cutting it anymore with consumers. Brands traditionally told their story via broadcast advertising, but now audiences aren’t willing to sit back and have the story pipelined to them; they want to be an active part of the narrative. Henry Jenkins has written eloquently on this shifting landscape and the rise of transmedia entertainment in his book “Convergence Culture.”

I think brand fiction will be an integral part of our marketing future. Every brand has a story to tell and whether or not consumers are willing to listen depends on how the story is delivered to them. Brand fiction means re-crafting the brand message to allow for audience interaction by delivering it in various forms created and produced for the environment(s) where the audience is most likely to receive it.

It may sound complicated, but really, it’s as simple as Santa. Santa’s a brand fictionalized for every platform. For two months a year, you can’t go out of your house without being immersed in the Santa brand story, whether you’re watching TV, cruising the web, making a call, passing a billboard, even riding an elevator. Santa’s the best example of brand fiction there is: make the brand story an immersive experience which affords massive opportunity for consumer engagement, even evangelism. That, Virginia, is the future of advertising.

S/G: What are you looking forward to seeing at SXSW?

Helen: I’m looking forward to F2F conversations with a lot of people who I usually get to see only as avatars. And to tons of learning from a great lineup of panels.  Also looking forward to a new event in the industry that’s launching at SXSW this year–The Hive Awards. For the first time coders, programmers, user experience designers and other “unsung heroes of the internet” are being honored at an awards show, organized by Alan Wolk. That should be fun. And since film and interactive conferences overlap, I hope to make time for a film or two. But, honestly, if this year is anything like last, I probably won’t be able to tear away from interactive. So many sessions, so little time.

Explore the rest of the SXSW 2010 Q&A Series

Sometimes it takes a tip to navigate the blurring landscape of iPhone apps. (image courtesy of Steven Rhodes)

The Breakdown: Everyone is talking about the iPad, and we’re interested in seeing what develops, but in the meantime we still love our iPhones. That’s why we asked a handful of Razorfish iPhone users to tell us about iPhone apps they like and why.  Explore their recommendations and tell us what your favorite is too.

Nicholas Heasman, Information Architect
StationStops is an awesome iPhone app that helps me figure out what trains I can catch out of Grand Central Terminal (GCT) each night without having to carry a folded paper Metropolitan Transportation Authority (MTA) train schedule. After I enter where I want to go, StationStops displays the entire schedule for my stop, highlights the next train, and tells me how long it will take. The most useful feature is the fact that the entire train timetable is stored locally, so it’s always available, regardless of cell phone reception, which can be key when shuttling around underground by subway. With reception, the app becomes more powerful by displaying the posted track numbers for soon-to-depart trains. When you’re commuting every day, not having to stop to look at the departure board is a huge win, helping save time and reduce the need to do battle with the crowds. If I could improve the app, I’d allow users to enter both origin and destination stops, instead of being required to always either depart or arrive GCT. Overall, it is a very useful iPhone app that is innovative because it encourages the MTA to open up and share more of its public transportation data.

Shiv Singh, VP & Global Social Media Lead
My favorite iPhone application is Baby flash cards. It lets me expose my son (who’s not yet a year) to new words and sounds. Why is it special – because it’s an application that can be used to help someone who is far too young to have an iPhone himself. There’s nothing strictly social about it and nor is it probably the most sophisticated application but it serves a distinct, discrete and important need without cluttering up my apartment. Is it truly pushing the boundaries of the iPhone experience? Maybe not in the traditional sense but it’s another way that I’m being brought closer to my son and that makes all the difference. The best apps are the ones that connect people to each other even if its parents connecting with their children in different ways and helping them learn.

Andrea Harrison, VP Strategy
I’ve enjoyed playing with Where the Wild Things Are app.  It was designed for the movie launch and has the standard movie info, but for me the real fun is playing with the animated Carol Wild Thing.  He interacts with you and even breaks your screen if you throw too many rocks at him.  The app lets you select pictures and contacts from your phone and insert them into the animation where Carol eats them, laughs at them and stomps on them.  You can also select music from your iPod and he’ll dance to it. All in all a great free app showing what you can do outside of straight brand promotion when you use all the parts of the phone.

John Pettengill, Information Architect
It’s hard to pick one app to be my favorite (because, really, I love them all equally), but I’ve been seriously impressed by Pocket God. A playful, discovery oriented environment combined with regular updates lead to a playful environment that isn’t technically a game. There are no rules, there are just activities to explore. The faceted game play (through clever gestures and the sheer number of things to discover) makes me come back to this app again and again whether I have 1 minute to kill or 15.

Matt Geraghty, Content Strategist
One app that has caught my eye is GQ Magazine — Conde Nast’s first shot at publishing a monthly issue through the iPhone.  It has the feel of a mini-magazine in the palm of your hand as you quickly flip, zoom, and explore content and features. Two alternate elegant viewing options are enabled by switching between the horizontal and vertical view and there’s a cool navigation bar that lets you leap instantly from page to page.  Most of all I like the simple idea of having an entire issue of your favorite magazine in your pocket . To be honest, I’m also very interested to see how the new digital possibilities play out for magazines with the iPad.  Word has it,  GQ is first in line.

Kyle Outlaw, Experience Lead
I’ve been interested in augmented reality applications lately. Augmented Reality is loosely defined as a live view of a physical real-world environment merged with virtual imagery resulting in a “mixed reality” experience (according to Wikipedia). Recent examples of augmented reality for mobile include Mobilizy’s Wikitude and Layar augmented reality browsers for the iPhone and Android platforms. I’d argue that one of the more ground breaking (and lesser known) examples of AR is ARGH (Augmented Reality Ghost Hunter). The point of ARGH is to capture “ghosts” that have been superimposed on the users’ environment using “Ghost Goggles”. It will be interesting to see how agencies and their clients will utilize augmented reality combined with social networking, geolocation services, and other mobile-based technologies to transform the physical world into something more gamelike.

The Breakdown: In anticipation of this year’s SXSW Interactive conference, our next interview in the SXSW Q&A series is with Margot Bloomstein (@mbloomstein), a brand and content strategy consultant who will be giving a talk called Content Strategy: what’s in it for you? One of the things we love about Margot is that she always comes up with the best metaphors for explaining content strategy concepts, as evidenced in her ALA article, The Case for Content Strategy – Motown Style. Margot always reminds us – in those rare moments when we forget – that we should be having fun with all this.

S/G: So, content strategy, what IS in it for me?

Margot: Fame, fortune, and everything that goes with it–what? No? Well, at least when you address content strategy, you can enjoy the peace of mind that goes with knowing you’re helping to facilitate communication.  It’s only slightly less fabulous than glam rock.  What else?  Whether you’re a designer, IA, or broader web strategist, when you evangelize content strategy, you’re helping to create a more cohesive experience for your end user.  More immediately, you’ll also strengthen your own deliverables and help your client appreciate a more holistic vision of the end product.  Ready to rock your work from a new angle?  Check out this workshop at SXSW.

S/G: What’s one of your favorite websites that demonstrates really excellent content strategy?

Margot: I’ve been spending a lot of time (and money, sigh) at REI.com lately.  I appreciate that their content strategy reflects a clear brand strategy: REI is a co-op “owned” by its members, dedicated to inspiring, educating, and outfitting for outdoor adventure and stewardship. Therefore, they complement “expert advice” with user reviews and go beyond just commerce to offer content about trips, local events, environmental cleanup, and more.  This plays out beyond the content types, too. Sentence case, careful punctuation, and detailed product descriptions combine to manifest a style and tone that are very democratic and accessible but experienced.

S/G: What’s the biggest myth about content strategy?

Margot: The biggest misconception is that content strategy’s just the latest fancy, expensive term for copywriting.  And if you take care of the copy, you can check off content strategy, too.

S/G: What’s the difference between content strategy and copywriting?

Margot: What’s the difference between a nutritious dietary plan and a bunch of carrots? Carrots are great–but they may not even be part of the bigger picture if, say, your family doesn’t like them or you need to figure out how to get more protein into your diet.  Content strategy and copywriting face a similar sort of carrot confusion. Content strategy addresses the what, why, by whom, at what frequency, how–all issues that may affect copywriting, but aren’t synonymous with it. Copywriting is just one aspect of the tactical execution of a content strategy.  And for most of us, carrots are just one small part of a healthy diet, into which we also bring recipes, other ingredients, and preferences.

S/G: What are you looking forward to seeing at SXSW?

Margot: I’m looking forward to seeing the lightbulb moments. The content strategy workshop track offers a great opportunity for people in other roles to learn more about the processes, deliverables, and conversations that comprise content strategy.  At the same time, we’ll arm content strategists with more ways to evangelize their work.  I’m excited to see the meeting of minds as folks in a variety of interactive roles learn how content strategy–and engagement with content strategists–can enrich their work and empower their clients.

If you’re in the New York Area, come meet Margot at the Content Strategy NYC meetup on Thursday, February 11th. Also, check out the other posts in our SXSW 2010 Q&A series.